What are your delivery times and fees?

MELIJOE insures each purchase during the time it is in transit until it is delivered to you.

If you have specified a recipient other than yourself for delivery purposes (for example as a gift) then you accept that evidence of a signature by the individual in question (or at that delivery address) is evidence of delivery and fulfillment by MELIJOE and the transfer of responsibility in the same way.

 

Where is my package?

To track your order you just add your order number and the email address you used when purchasing your order.

Once your order has been shipped from our warehouse, we will send a delivery confirmation by email with tracking number / package ID. By clicking the tracking link in the delivery confirmation you will be directed to the courier website, which will display the latest information about your delivery.

When will my order be sent?

We strive for all orders to ship within one business day.
Please see our checkout page for shipping options and delivery times to your country.

Can I change my shipping address?

If you want to change your shipping address, contact our customer service as soon as possible. In order to keep our fast delivery times, your order will be processed as soon as it has entered our system. Therefore, we cannot guarantee we can make the change.

What if I have not received my order?

If you have not received your order within the promised time frame, please contact our customer service so we can resolve the issue for you. Please note that a missing parcel claim must be reported to us within 30 days from the day you have placed your order.

What happens if my order is delayed?

In case of any delay, you will be entitled to cancel the purchase if you are not satisfied with the new delivery time. If you want to cancel your purchase due to delayed delivery and receive a refund, the money will be returned to the payment method you specified when you made your order.