Why can't I check out if the order value is less than the minimum amount?
We believe that it is important from a sustainability perspective that you merge your purchases so that we can send larger orders fewer times to reduce our environmental footprint.
However, certain items in our warehouse require a special packing process. Please note that in those cases your order can still be sent in more than one parcel.
Thank you for your understanding!
Has my order been placed?
Once your order has been packaged and sent from our warehouse, you will also receive a delivery confirmation that shows your tracking number / package ID where you can see where your delivery is.
- When the order was placed, you should have arrived on a page titled "Your order".
- An order confirmation must be sent to your specified email address. Make sure that this email has not ended up in your spam.
- You can see your order under "My Page" by clicking here you will be redirected to "My Page".
Can I order by phone or email?
In order to protect your privacy and personal information, we cannot place an order for you. We only accept orders made through our website.
Can I add a product to an order?
It is unfortunately not possible to add or remove items in an existing order.
Can I cancel my order?
If you wish to cancel your order, please contact our customer service department as soon as possible. It is best to call, in case our email queues are longer than expected, to see if we can cancel your order. In order to keep our fast delivery times, your order will be processed as soon as it has entered our system. Therefore, we can not guarantee we can cancel your order.
I cannot order or find a product - What does this mean?
With us, you can only order goods that are in stock, so we can keep our fast delivery times. If you try to buy more items than what we have in stock, it will not go through. The system then automatically revert to the number in stock at the moment.