FAQ

My order

• Why can't I check out if the order value is less than the minimum amount?
• Has my order been placed?
• Can I order by phone or email?
• Can I add a product to an order?
• Can I cancel my order?
• I cannot order or find a product - What does this mean?

Delivery

• Are you currently delivering to Belarus?
• Are you currently delivering to Russia?
• Are you currently delivering to Ukraine?
• What are your delivery times and fees?
• Where is my package?
• When will my order be sent?

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Claim

• What should I do if I have received a damaged product?
• What if I receive a wrong item?
• How do I make a claim on a product?

Returns & Exchange

• How do I make a return?
• What additional information do I need to include when making a return from a country outside of the EU?
• How do I make an exchange?
• I have not received my refund yet. What should I do?
• Can I return items bought on sale?

Payment

• I paid with a credit card, and my card was declined. What happened?
• Is it safe to use my credit card online at MELIJOE?
• What payment methods does MELIJOE accept?

Campaigns & offers

• General terms for current offers
• How do I use a discount code?
• How long are promotions / offers valid?