Melijoe.com Help Center home page
Why can't I check out if the order value is less than the minimum amount?
Has my order been placed?
Can I order by phone or email?
Can I add a product to an order?
Can I cancel my order?
I cannot order or find a product - What does this mean?
Are you currently delivering to Belarus?
Are you currently delivering to Russia?
Are you currently delivering to Ukraine?
What are your delivery times and fees?
Where is my package?
When will my order be sent?
See all 9 articles
What should I do if I have received a damaged product?
What if I receive a wrong item?
How do I make a claim on a product?
Returns & Exchange
How do I make a return?
What additional information do I need to include when making a return from a country outside of the EU?
How do I make an exchange?
I have not received my refund yet. What should I do?
Can I return items bought on sale?
I paid with a credit card, and my card was declined. What happened?
Is it safe to use my credit card online at MELIJOE?
What payment methods does MELIJOE accept?
Campaigns & offers
General terms for current offers
How do I use a discount code?
How long are promotions / offers valid?