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FAQ

My order

  • Has my order been placed?
  • Can I order by phone or email?
  • Can I add a product to an order?
  • Can I cancel my order?
  • I cannot order or find a product - What does this mean?

Delivery

  • Are you currently delivering to Belarus?
  • Are you currently delivering to Russia?
  • Are you currently delivering to Ukraine?
  • What are your delivery times and fees?
  • Where is my package?
  • When will my order be sent?
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Claim

  • What should I do if I have received a damaged product?
  • What if I receive a wrong item?
  • How do I make a claim on a product?

Returns & Exchange

  • How do I make a return?
  • How do I make an exchange?
  • I have not received my refund yet. What should I do?
  • Can I return items bought on sale?

Payment

  • I paid with a credit card, and my card was declined. What happened?
  • Is it safe to use my credit card online at MELIJOE?
  • What payment methods does MELIJOE accept?

Campaigns & offers

  • General terms for current offers
  • How do I use a discount code?
  • How long are promotions / offers valid?

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