How to handle your exchange:
• Register your exchange via the button above.
• Pack the products carefully and seal the return package.
• Fill out the commercial invoice and attach it to the outside of the parcel if your return is sent from the outside of the EU.
• If you received a return label, drop off the package with the courier that is stated on the label. Otherwise you can take it to any courier of your choice and send the package to:
Once we have received the returned package and registered it at our warehouse your new size(s) will be sent out.
All returned items should be wrapped and well packaged so that the packaging is not damaged. Return all items with original packaging and the tags must still be attached. You may not tape or paste anything directly on the product's original packaging.
The right to return or exchange a product does not apply to goods which has been used or with broken seals / without tags. The right to return or exchange a product does not apply to underwear, pacifiers, baby bottles, and hair accessories items due to health or hygiene reasons, Exceptions are made for returns of a breastfeeding bra where you have tried it with a breastfeeding insert. Swimwear can be returned / exchanged if tested with underwear and if the hygiene liner is still attached.
NOTE! You as the customer has the financial responsibility for your shipment coming to us. Please note the package ID of the package that you ship in return to us and request a receipt.