All returned goods must be packed in their undamaged original packaging (e.g. shoe box, plastic bag or product packaging). All accessories or manuals should also be included. Please use the original outer packaging that your order arrived in when you make your return.
Kindly note that it is not allowed to tape any documents or labels directly to the product. Packaging (inner packaging). The right to return does not apply to goods that have been washed, used or are damaged. If you have received a damaged product or wish to file a claim, we kindly ask you to contact our customer service.
Due to health and hygiene reasons, the right to return does not apply to underwear, pacifiers, baby bottles or hair accessories. Exceptions are made for breastfeeding bras (when tried on with a breastfeeding insert) and swimwear (if tested with underwear).
The right to return does not apply to mounted strollers or car seats, due to safety reasons. You do, however, have the right to open the box and look over the product (e.g. the color). If you are uncertain whether the right to return applies or not, please contact our customer service for assistance.
For countries that receive a return label, please note that you will be charged a return cost when using the return label. The cost will be deducted from your refund once your return is registered at our warehouse.
To see the return fee for your country, choose your country below.
The return should be sent to:
Norra Stigamovägen 4
556 50 JÖNKÖPING
Note: You as the customer have the financial responsibility of ensuring your return is on its way to us. Please make sure to request a receipt when you return the package or save the tracking ID.
Note: For all countries outside of the EU, please make sure to fill out the commercial invoice supplied with your order and attach it to the outside of the package.
It is possible to return multiple orders in one package, however, please make sure to include all order numbers in the package.
You will be refunded the standard shipping fee if you return your entire order, register the return within 14 days after it has been delivered and if you live in a country that is a member of the European Union. You are still obligated to pay for the return fee if you are returning items from a country which does not qualify for free returns.